Careem Looking for Senior Associate – Partner Ops in Saudi Arabia , Riyadh Full Time

Job Description
Careem is building the everything app for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the regions best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan. About the teamCareem Food is pivotal to our Super App ambition. We have already created waves in the marketwith our bold decision to become the regions first and only restaurant-centric food delivery platform, and are ready to scale and grow exponentially across markets. Come be a part of this exciting journey with us. What youll doStrictly adhering to partner on-boarding SLAs and training qualityAnalyze the daily orders data. In-depth store performance i.e. cancellations, acceptance rate, acceptance time, wait-in store time etc of the newly on-boarded partnersRegular communication with partners on sharing their performance and working with them to improve their operational efficiencyBuilding and documenting the processes and actions for catalog and operational efficienciesRegular field visits to gather market insights on Food deliveries and challenges to better understand market dynamicsWork closely with the Performance team on identifying low performing merchants to target for integrations.Regular communication with other markets on knowledge sharing and identification of the best practicesProvide feedback gathered from partners on product issues and suggest improvements that can enable them to provide better service to our captains and customers.What youll needMust hold a Bachelors degree from a reputable university.English and Arabic fluency is mandatory.Must be currently based in Riyadh Minimum one year of work experience. (Preferably in operations at a tech company)Good communication and time management skillsBasic understanding of data analysis and good command over MS Excel and other MS Office applications. (SQL and experience with other such tools would be an advantage).Aptitude to learn and grow.What well provide youIn addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this. As a Careem colleague you will be able to: Be part of a Remote-First organization that offers flexible ways of working from the office and home.Work from any country in the world for 30 days a yearUse Unlimited Vacation days throughout the yearAccess fitness reimbursements for health activities including: gym, health club and training classes.Work and learn from great minds Create impact in a region with untapped potentialExplore new opportunities to learn and grow every day
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