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Job Description
Job responsibilities:
• Handling inbound and outbound calls in English with professionalism and courtesy.
• Addressing customer inquiries, providing information, and resolving issues promptly.
• Adhering to call scripts and company guidelines for effective communication.
• Documenting accurate and detailed information from customer interactions.
• Collaborating with team members to address complex customer concerns.
• Ensuring customer satisfaction by delivering exceptional service.
• Keeping abreast of product knowledge to provide accurate information to customers.
• Following call center policies and procedures to maintain quality service standards.
• Utilizing call center technology and software for effective call management.
Job Requirements.css-1t5f0fr{font-size:14px;font-weight:400;font-style:normal;letter-spacing:-0.35px;line-height:22px;color:#001433;word-break:break-word;}.css-1t5f0fr p{margin-top:12px;margin-bottom:12px;}.css-1t5f0fr ul,.css-1t5f0fr ol{list-style-type:disc;padding-left:18px;}@media screen and (max-width: 991px){.css-1t5f0fr{padding:0 12px;}}• Fluent in English is a must• Proven experience in customer service or a related field.• Excellent communication skills, both verbal and written.• Strong problem-solving abilities and attention to detail.• Proficient in using customer service software and Microsoft Office Suite.
