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Job Description
Sr. Officer – Personal Coordinated CareKey Accountabilities:- Personalized Customer Experience Coordinate; * Coordinate members? services with the relevant functions to ensure that services are delivered end to end for the members in every touch point of their journey on a timely manner and being the main point of contact including off-site customer interaction.* Collaborate with cross functional service leaders to customize healthcare services according to the healthcare needs of the targeted population. – Health Advisor; * Arrange with HCS members services based on members medical history and their services plan* support the members and refer them to appropriate department for assistance i.e. to ensure that they will be receiving a high level of quality in medical services* Support the understanding of customer and consumer segmentation to offer breakthrough personalized care* Handle all members requests and close it within KPI – PCC Performance & Reporting; * Prepare and conduct reports and business updates to key leaders ?Relation Manager? within the organization* Provide monthly feedback report on the progress of PCC program as part of updates in overall Retention report & share it with key leadersSkills* Good medical background* Experience in dealing with clients* Extended scale of networks Job Location Riyadh, Saudi Arabia Job Role Customer Service and Call Center Years of Experience Min: 0 Max: 3 Residence Location Riyadh, Saudi Arabia
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