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Description:
An opportunity has arisen for a Waiter / Waitress to join our team . The main duties and responsibilities of this role are:
To confidently serve customers as per the brand standards
Looks for ways to go above and beyond the guests’ expectations
Have a full understanding and can explain when asked the brand concept, history and vision
Completed basic food hygiene and work in a safe and hygienic manner at all times
Communicate any out of stock items to manager or team leader. Also when stocks are running low
Communicate to managers any issues immediately
Actively engage with colleagues and customers at all times
Make simple decisions that affect work or guest’s experience in a positive manner
Have very good product knowledge and is able to confidently describe food and beverage items to a guest
Can confidently take a guest’s food & beverage order and ask all relevant questions where necessary
Ensure that all side duties and cleaning schedules are completed as per daily checklists
Complete all checklist as required daily , weekly and monthly for the outlet
Can run food and communicate with the kitchen with confidence
Can accommodate and pack take away orders as per the brand standard
Skills & Qualifications
High School qualification or equivalent is preferred
Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred
Minimum 2 years’ experience working as Waiter/Waitress in a f&b outlet
Ability to understand guest needs and to deliver superior customer service
Ability to work long hours with a strong focus on operational excellence
Familiar with restaurant point of sales and cashiering procedures is preferred
Ability to prepare and suggest classic and innovative beverages
Knowledge of Food and Beverages service procedures and standards as well as good knowledge of spirits
Ability to understand the flow of service and handle multiple tasks effectively is preferred
Basic computer skills including MS Office is preferred
Ability to understand effective approaches of communication with different individuals
Able to communicate clearly with peers and superiors
Verbal and written communication skills in English
