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Details:
Posted on:
26th November 2022
Company Name:
BRANEX ADVERTISING CONSULTANCY SERVICES DMCC
Employment Type:
Full Time
Remote Job:
No
Monthly Salary:
Negotiable
Benefits:
Health Insurance
,
Company Visa
,
Commission
,
As per UAE law
Job Role:
Business Account Manager
Neighbourhood:
Jumeirah Lake Towers (JLT)
Minimum Work Experience:
1-2 Years
Minimum Education Level:
Bachelors Degree
Listed By:
Employer
Company Size:
1-10
Employees
Career Level:
Mid-level
Gender:
Any
Language:
English
,
Arabic
Expires on:
26th December 2022
Listed by:
Description:
Job Duties and Responsibilities• Responsible for building partnerships and sustain productive relationships. • Ensure that the desired value is timely delivered with a self-organization mindset. • Focus on keeping clients satisfied with the company’s services through managing projects, fixing any reliability issues, tracking service metrics, managing budgets and helping the team members responsible for getting services delivered to clients. • Serve as an escalation point for customer concerns if/when they arise.• Deliver customer satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution.• Identify appropriate resolution to achieve client satisfaction in a timely manner.• Must be able to work within a matrix organization – balancing the customer requirements against organizational initiatives and goals.• Manage and supervise teams to deliver projects to the customers of MENA region in alignment with their requirements. • Provide leadership and direction to a team of geographically dispersed resources to deliver projects on time and within budget for the assigned region. • Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence within specific regional responsibilities.• Demonstrate in-depth knowledge of the company competency principles and practices, including coaching, learning and mentoring.• Recover the milestone/project handover amount from the clients against all such projects which become due within the same month.• Ensure, monthly Upsell and cross-sell targets are achieved.• Work in close coordination with the Sales Manager to achieve the overall targets (new acquisition & ongoing projects) of the branch office.• Perform other duties as assigned.
