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Job Description
- Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives
- Plan activities and allocate responsibilities to achieve the most efficient operating model
- Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
- Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
- Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
- Deal with maintenance issues, shortages in staff or equipment, renovations etc.
- Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
- Inspect facilities regularly and enforce strict compliance with health and safety standards
Job Requirements.css-1t5f0fr{font-size:14px;font-weight:400;font-style:normal;letter-spacing:-0.35px;line-height:22px;color:#001433;word-break:break-word;}.css-1t5f0fr p{margin-top:12px;margin-bottom:12px;}.css-1t5f0fr ul,.css-1t5f0fr ol{list-style-type:disc;padding-left:18px;}@media screen and (max-width: 991px){.css-1t5f0fr{padding:0 12px;}}Proven experience as Hotel Manager or relevant roleFluency in English; knowledge of other languages is a plusUnderstanding of all hotel management best practices and relevant laws and guidelinesWorking knowledge of MS Office; knowledge of hotel management software (PMS) is an advantageExcellent customer service skills as well as a business mindsetDemonstrable aptitude in decision-making and problem-solvingReliable with an ability to multi-task and work well under pressureOutstanding leadership skills and a great attention to detailDegree in Business Administration, Hotel/Hospitality Management or relevant field
