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Job Description
Our Client, a regional IT services specialist in Digital, Business Applications, Managed Services, Cloud, Security and Infrastructure, is currently looking for an End-user support – Arabic Speaker for Riyadh Location
Other responsibilities will include but notlimitedto:
- Resolution of end-user-related issues
- Password or login problems,
- New account activation,
- Questions and problems (related but not limited to software, hardware, email, print, internet connectivity etc.),
- Providing user account management and administration
- Email and network account creation and maintenance,
- Email account distribution lists maintenance,
- Moving files and accounts on servers if needed,
- Changing account privileges,
- Adding, deleting, or changing account attributes,
- Mail box size increase using Veritas Enterprise Vault
- EUC system testing and upgrading
- Testing and integrating new or upgraded technology plus software,
- Upgrading standard desktop hardware, printers, etc.,
- Upgrading standard desktop software like MS Office Page 18 of 117
- Upgrading operating system to Windows 10/11
- Updating security features,
- Replace hardware parts.
- End-user incident logging, resolution and coordination until resolution (i.e. print servers, printers, laptops, desktops)
Requirements
To be considered for this role, you must meet the following criteria
- Minimum 2-3 years of experience as anEnd-user support
- Should have a bachelors degree in Engineering Background
- Fluency in Arabic is a must
- Saudi nationals are also welcome.
- Full Time Opportunity
- Should have at least 1 years of work experience in KSA
- Attested Degree Certificate is a must.
