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beBee S QA
Full time
- Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments.
- Establish a high standard for productivity, quality, customer service as well as define user guidelines.
- Develop company systems for customer interaction and voice response and control the implementation process.
- Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures.
- Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations.
- Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance and scheduling expenses.
- Summarize, collect and analyze call center trends and data for regular performance reports.
- Oversee system maintenance and upgrade implementation. Call for repairs and trouble shooting as needed.
- Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects.
