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| Job Location | Riyadh, Saudi Arabia |
| Education | Bachelor’s degree / higher diploma |
| Salary | Not Mentioned |
| Industry | IT Services |
| Functional Area | Not Mentioned |
Job Description
Job Role: Customer ServiceJob Type: Full-timeLocation: RiyadhBayt.Com is looking for a highly effective Customer Development Representative with excellent interpersonal skills. You will be an extension of the Sales team in providing after-sales services and training to the customers in person, via the telephone and online.You will have exceptional customer service delivery skills; be personable, a good conversationalist and an active listener. Problem-solving comes naturally to you. You are customer obsessed: You empathize with them; understand their goals, pains, needs and wants; and you strive to empower them to reach their goals.WHAT YOULL DOResponsible for improving customer retention through programs and service provided to the customer.Actively listen to customers and provide them with solutions that meet or exceed what they need.Explain and demo all digital products of Bayt.Com in person or online.Increase Bayt.Coms product portfolio per customer through active sales with constantly working to improve customer care experience, create engagement and facilitate organic growth.Take ownership of customers issues and follow problems through to resolution.Create communications to keep customers in the know on current offers, pricing, support concerts or any changes.Determine customers recruitment needs and prepare proposals to upgrade their experienceIdentify, up-sell and cross-sell opportunities by building long-term relationships and providing quality customer service.Ensure coverage of your assigned stack through regular physical and telephonic meetings.CRM system should be used extensively.
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