Job Purpose:
· The Collection & Sales Support function offers support to the commercial function in Bahri Logistics.
· The Collections & Sales Support Manager is responsible for collection activities related to client payments
· The Collections & Sales Support Manager supports in all the back-end activities related to sales such as documentation, reports, and other requests required by the client.
· The Collection & Sales Support Manager role requires a strongly motivated person that can meet
customers expectations, build strong relationships and is able to communicate with them effectively
Key Accountabilities:
Sales Performance:
· Monitor sales performance through sales tracking tools and report progress to sales representatives
· Prepare sales service offerings to market Bahri Logistics in the market
· Identify and keep up with sales trends
· Identify where improvement is needed in sales practices and make suggestions for improvements
· Work with account managers to create and implement targeted sales strategies
Customer Management:
· Help troubleshoot problems with customer orders, customer accounts and other related issues
· Provide customer service by staying on top of pending orders and customer requests
Payment Collection:
· Request and follow up on cash / credit collections from Bahri Logistics customers
· Assist sales teams in building quotations for their clients
Sales Reports :
· Provide the sales team with data reports and sales guides
· Keep up with new product sales launches and make sure the sales team is up to date
Qualifications and Experience:
· Bachelor’s degree in Business Administration or Marketing or any related field
· 10 years of Sales and Commercial experience
· Excellent customer servicing attitudes with high degree of persistence and very good patience in listening to customers opinions/ feedbacks
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