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Main Objectives To ensure standardization of contracts and agreements as well as Service Level Agreements and ensure compliance of company contracts with industry standards such as Standard Ground Handling Agreement (“SGHA”), Standard Inflight Catering Agreements (“SICA”). To support service pricing discussions and challenge customer P&Ls and analysis of customer and services profitability. To encourage discussions and decision finding related to contract terms for customer agreements and SLAs. Map and implement the Commercial and Business Development process end-to-end and to have ownership of Commercial Approval Process for final sign-off by relevant CxOs and/or CEO.
Main Duties
o Develop a pragmatic and ensure implementation of a Commercial Approval Process for final sign-off by relevant CxOs
o Develop and standardize commercial approval templates (Commercial/Business Development opportunity summary, contract summary, approval request templates)
o Drive and ensure tracking of approval process
o Initiate and manage service level agreements to be in-line with the company’s Handling Charges Manual o Liaise with relevant departments to ensure that agreements are translated correctly into actual operational actions and SLAs are adhered to o Actively manage agreement renewals and ensure related parties within the organization are kept informed Departmental Tasks
o Responsible to manage the Handling Charges Manual and communicate any updates to the related departments.
o Assist Department Head respectively the CBDO in assigned projects
o Contribute actively to foster the company’s CRM tool with contract details
o Ensure approval processes are in line with Schedule of Authorities
Minimum Requirements
Education: Bachelors of Science degree, preferably in finance, law, business management or accounting. Experience: Minimum of 5-7 years related experience
Other Essential Requirements:
o Analytical: Strong analytical skills
o Detail-oriented: The ability to pay close attention to detail while remaining accurate is crucial in the analysis of data
o Problem-solving: Pricing analysts use problem-solving skills to identify declining sales trends and devise strategies to improve them
o Commercial experience in the aviation, logistics or hospitality industry preferably in a Business-to-Business environment
o Broad knowledge and understanding of financial concepts such as Profit & Loss statements
o Ability to network effectively at all levels and influence without direct management oversight
o Demonstrated strength in problem solving and analytics and capable of driving insight to action
o Ability to articulate with strong presentation skills and to contribute to executive-level discourse; excellent written communication abilities
o Able to operate within a team environment
o High level of competence with Microsoft Office applications (in particular, advanced Microsoft Excel and PowerPoint skills) and CRM tools such as Salesforce.com is essential.
Job Type: Full-time
Ability to commute/relocate:
- Al-Muḥarraq: Reliably commute or planning to relocate before starting work (Required)
