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Description:
Baden BPO & Software LLC is looking for a professional and courteous Client Services Manager with great people skills to help our business prioritize existing customers and bring new clients on board.
Your responsibilities:
Employ an appropriately professional tone in all communications including emails, presentation materials, telephone calls and face-to-face meetings.
Excellent analytical and problem-solving skills.
Facilitating meetings with supervisors to discuss performance issues and provide feedback on progress.
Conducting training sessions to help employees improve their skills and learn new processes.
Monitor team performance and provide coaching and feedback to improve results.
Meeting team retention targets and engaging in upselling and cross-selling.
Establishing rapport with clients in order to resolve outstanding service issues and/or outstanding payments.
Strong command on spoken & written English language.
Minimum of 5+ years of experience in a similar role, with at least 2+ years in a BPO environment.
2+ yrs of managerial experience.
Solid understanding of BPO industry trends and best practices.
Proficient in Microsoft Office and project management tools.
Proven track record of managing successful BPO projects and delivering results.
Strong leadership and people management skills with the ability to motivate and inspire teams.
Schedule: Monday to Friday, 6:00 pm – 2:30 am
Salary: AED7,000.00 – AED8,000.00/month
This role is only for Candidates based in UAE preferably on a visit visa or canceled employment visa who can join Immediately
