BADEN BPO & SOFTWARE LLC Hiring for Accounts Executive Job at Dubai Full Time

Accounts Executive

Account Executive, you will be responsible for acting as a primary point of contact for escalated Customer Service matters. You will also be responsible for managing the client accounts and offering them resolutions while providing excellent customer service.

Responsibilities:

• Handling inbound and outbound calls needing resolution on escalated matters.
• Establishing rapport with clients in order to resolve outstanding service issues and/or outstanding payments.
• Working with other departments to ensure service implementations are applied to client accounts as needed.
• Meeting retention targets, and engaging in upselling and cross-selling
• Gaining an in-depth knowledge of the business, the market and the products/services offered and presenting this to clients in a way they understand.

Qualifications:

• Strong communication skills – including both speaking and writing
• The ability to negotiate and collaborate effectively
• A persuasive manner
• Strong organizational and time-management skills
• Self-motivated and the drive to pursue targets
• Resilience and the ability to stay calm when under pressure
• The ability to think analytically and solve problems – particularly when thinking about what would be best to offer a client and in what manner to do so.

Compensation: Monthly Salary Base (AED 5,000) + incentives/bonuses

Contract length: 24 Months

Job Types: Full-time, Contract, Permanent

Salary: AED 5,000.00 + incentives/bonuses

Job Type: Full-time

Pay: AED5,000.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service: 1 year (Required)
• Client Retention: 1 year (Required)
• Call Center: 1 year (Required)