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Job Description
- Communicate sales plans and targets to the Shop/Department team, monitor performance on an ongoing basis, and suggest corrective actions when needed
- Control and monitor the section sales budget such as (driving sales, reports, proposing action plan), as well as, executing all merchandising tasks (changing mannequin, prices, posters, pictures)
- Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards
- Solve customer complaints in in a timely manner, suggest solutions or/ and escalate them as appropriate
- Assist the department and operations Managers in handling the maintenance of inventories and placement of products in order to ensure effective stock management and availability of products
- Motivate team members and provide them with the necessary support such as training and development in order to maximize sales
- Organize commercial activities ensuring the optimal use of the store manpower by managing working hours, controlling team schedule, applying the Minimum etc.
- Assign routine and non-routine tasks and monitor/assess schedule preparation for the Sales Associates, cashiers and coordinators (when applicable) and ensure that activities are carried out in the most efficient manner processing, checking orders and items blocking
Qualifications
- Bachelor’s degree
- 3 to 4 years of experience in retail industry out of which a minimum of 2 in a managerial role
- Proficiency in MS Office and Shop/ Stock Management tools
- Fluency in English
- Deep product knowledge across all departments
- Teamwork: level 3
- Developing and Motivating Others: level 1
- Cultural Awareness: level 2
- Commercial Understanding: level 3
- Customer Focus: level 2
- Communication Skills: level 2
- Attention to details: level 2
