Avant Garde Logistics LLC Looking for SENIOR CUSTOMER SERVICE& PRICING EXECUTIVE at Dubai Full Time

Skills required:

• Extremely well versed with pricing process & current market trend for sourcing the competitive process.

• Outstanding customer service and communication skills.

• Excellent negotiation skills specially with liner/Airline & Overseas agent.

• Good communication skills with customer/ carriers & agents. (Aggressive / logical approach & ability to convince customer & vendors)

• High attention to detail.

• Strong sense of urgency and aptitude to work under pressure.

• Must be able to prioritize tasks.

• Ability to work independently or as a flexible team player.

• Good network within shipping line/import agent & cross trade business.

• Import/Export documentation experience and understanding of international shipping is a must.

• Excellent proficiency with Excel

Job description:

• Checking for the most current and accurate shipping rates from suppliers and carriers on a regular basis

• Providing quotes to customers in a timely and professional manner, ensuring the quotes accurately reflect the rates and services offered.

• Negotiating pricing and services with customers to ensure the company is providing the best value while maintaining profitability.

• Maintaining accurate records of customer quotes and pricing information for future reference and analysis.

• Overseeing the customer service and pricing functions of the company, ensuring high-quality service is provided.

• Developing and implementing pricing strategies to increase profitability and remain competitive in the market.

• Managing the day-to-day operations of the customer service and pricing teams, including staffing and resource allocation

• Negotiating and managing contracts with customers and suppliers to ensure favorable pricing and terms.

• Collaborating with other departments to ensure seamless customer service and efficient pricing processes.

• Analyzing customer and market data to inform pricing decisions and strategies.

• Monitoring and reporting on key performance indicators related to customer service and pricing.

• Ensuring accurate and timely communication with customers and stakeholders

• Providing feedback and coaching to customer service and pricing teams to improve performance.

• Participating in the recruitment, training, and development of customer service and pricing staff

• Keeping abreast of changes in the freight forwarding industry and ensuring the customer service and pricing teams are up-to-date with the latest information

• Developing and implementing customer service and pricing policies and procedures to improve efficiency and productivity.

• Managing customer complaints and resolving customer service and pricing issues

• Engaging with customers through various channels, including phone, email, and live chat

• Continuously seeking out opportunities to improve the customer service and pricing experience and proactively addressing customer needs and concerns.

• Analyzing customer service and pricing data to identify trends and areas for improvement.