Description:
As a trusted and reputable financial services firm regulated by the relevant authority, ATFX MENA is committed to maintaining the highest standards of integrity, transparency, and client protection. Joining our esteemed team will provide you with an exciting platform to excel and contribute to our continued success.
Answers incoming customer calls, questions, and general concerns.
Receives and documents incoming requests from customers and ensures that issues are resolved both promptly and thoroughly.
Provides customer support and technical issue resolution via E-Mail, phone, and another electronic medium.
Maintains call activity reports and provides them to Management on a regular basis.
Update customer information thoroughly and, fulfills customer needs, educate the customer where applicable to prevent the need for future contacts, and document interactions through contact tracking.
Follows up on deposits and inter-account transfers.
· Develops and maintains a vast knowledge of the products and services being offered by our firm or other ATFX group
· Undertaking key functions on MT4 to meet the organization’s segregation of duties principles – e.g. filter & process client withdrawal requests.
· Identifying & propose opportunities to extend the Client Service team’s focus to the retail business.
· Conducting screening of customers’ daily transactions and activities.
· Use Customer Insight and Root Cause Analytics to identify companywide improvements and present these to the superiors
Requirements
Ability to work in a fast-paced environment & work under pressure
Ability to maintain sensitive and confidential information.
High degree of confidence with a strong personality
Strong team player working with a team of specialists
Good communication and Inter-personal skills
Customer-oriented and ability to build effective relations. Patient and kind while troubleshooting customer questions and concerns
Details: Posted on: 11th November 2022 Employment Type: Full Time Remote Job: No Monthly Salary: 4,000 – 5,999 AED Benefits:...
Apply For This JobDetails: Posted on: 12th November 2022 Employment Type: Contract Remote Job: No Monthly Salary: 12,000 – 19,999 AED Benefits: Accommodation...
Apply For This JobDescription: level 1.5-2 should be okay. – Implementation and configuration of Cisco call manager and other UC collab products....
Apply For This JobJob Description A Food and Beverage Supervisor – Banquet is responsible for supervising operations of Food and Beverage outlets to...
Apply For This JobJob Description Description: . Answering or making calls to clients to learn about and address their needs, complaints, or other...
Apply For This JobJob Description Job Description : Job Description: Civil / Structural Engineer (Villa Community/ Buildings) Dubai, UAE Parsons is looking for...
Apply For This Job