Description:
Urgent requirement for 7 IT Helpdesk/ Support Engineers for a major IT vendor to be based in Dubai, UAE. We are looking for a candidate to start as soon as possible, this is a 12 month contract with extensions possible.
Provide support for the following categories of assets o Desktops/Workstations: Windows & MAC
Laptops: Windows & MAC
Peripherals and accessories: keyboard, mouse, headset
Smart devices: tablets and wearables
Multimedia devices: projectors, TVs, digital boards
Printers / MFP / PDA
Reconfigure and format devices as per service requests using OS images* provided by configuration management team
Coordination with Customer configuration management team for vendor technical support for user assets
User support for Windows & MAC Client OS, Microsoft Exchange and Microsoft Office applications
Individual installations of 3rd party client software on user machines as per service requests
User support for 3rd party client software as per approved software list
Co-ordinate with relevant Customer L3 teams for the installation of patches on workstations and laptops
Co-ordinate with relevant Customer L3 teams for installation and configuration of network data points in Customer offices
Frequent health check of multimedia devices in meeting rooms, future centers and business centers
Support incident, change management and request fulfilment tasks as requested by users
Install, move, add, configure, and distribute (IMACD) approved client software and hardware as per defined asset list
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