Aster DM Healthcare Looking for Associate.Guest Relations.Medcare Women and Children Hospital (Br) at United Arab Emirates Full Time

Responsibilities:

• To deliver quality care to antenatal, intrapartum, postpartum women and neonates in collaboration with the multi professional team according to set clinical standards and relevant legislation.
• Handling calls to potentialcustomersto generate leads & sales and to provide support and resolve issues.
• Build telephonic relationships with patients and create a positive customer experience.
• To facilitate positive patient and family experiences by creating a conducive environment.
• Maintain accurate and comprehensive records of all customer interactions.

Qualifications:

• College Graduate or equivalent
• 2+ years of experience in maternity programs or customer service
• Knowledge of healthcare terminology and procedures
• Excellent verbal communication skills
• Strong customer service skills
• Ability to work independently and as part of a team
• Ability to work in a fast-paced and deadline-driven environment
• Proficiency in Microsoft Office Suite

Medcare Hospitals and Medical Centres (Medcare), the premium healthcare division of Aster DM Healthcare, is one of the pioneering healthcare providers in the region.

With a focus on delivering a patient-centric journey as well as encouraging clinical excellence and state-of-the-art care, Medcare operates three multi-specialty hospitals including Medcare Hospital Safa Park Dubai, Medcare Hospital Sharjah and Medcare Women and Children Hospital in Dubai and one specialty hospital Medcare Orthopaedics & Spine Hospital. In addition, it has three specialty centres and 12 multi-specialty centres in key locations across Dubai and Sharjah.

With a team of 350+ qualified healthcare professionals, Medcare promotes and supports the highest standards in preventive, curative and rehabilitative healthcare.