Description:
Job Title: Head Hostess
Location: Downtown Dubai, UAE
We are currently seeking a highly skilled and experienced Head Hostess to lead our team at a prestigious restaurant located in Downtown Dubai. As the Head Hostess, you will play a vital role in creating a welcoming and exceptional dining experience for our guests. This is an excellent opportunity to showcase your leadership abilities and contribute to the success of a renowned establishment in one of Dubai’s most vibrant areas.
Responsibilities:
Greet and welcome guests with warmth and professionalism.
Manage and oversee the host/hostess team, ensuring smooth operations during service hours.
Coordinate table reservations, seating arrangements, and waitlist management.
Maintain a well-organized and efficient reservation system.
Communicate effectively with the kitchen and waitstaff to ensure timely and accurate service.
Provide guests with menus, answer inquiries, and make recommendations.
Handle guest concerns, complaints, and special requests with tact and prompt resolution.
Maintain a clean and organized host/hostess station and dining area.
Train and mentor new host/hostess team members.
Collaborate with the management team to enhance guest satisfaction and service standards.
Assist in managing guest flow and optimizing table turnover.
Monitor and maintain guest waiting areas to ensure guest comfort and satisfaction.
Uphold the restaurant’s policies, procedures, and health and safety regulations.
Requirements:
Proven experience as a Hostess or in a similar customer service role within a high-end restaurant.
Exceptional customer service and interpersonal skills.
Excellent organizational and multitasking abilities.
Strong leadership and team management capabilities.
Ability to remain calm and professional in high-pressure situations.
Outstanding communication and problem-solving skills.
Proficient in reservation management software and POS systems.
Knowledge of dining etiquette and restaurant operations.
Fluent in English; knowledge of additional languages is an asset.
Flexibility to work in shifts, including weekends and holidays.
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