Log In
Sign Up
Summary
The people here at Apple don’t just build products – they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspire the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Are you passionate about technology, want to make an impact and have the desire to work on groundbreaking product innovations Then we are looking for you. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. If you bring passion and dedication to your job then there is no telling what you could accomplish. As an ASC Supervisor you are responsible for the sales performance, customer experience, quality and advocacy within the Retail channel in an assigned territory. You will supervise a team of Apple Solution Consultants (ASCs) providing leadership and inspiration to achieve their quantitative and qualitative goals. It’s expected that you will build a world-class team to ensure they have all tools necessary to turn their skills and talent into amazing results. You lead your team to perform through a balanced combination of remote management and working side by side during in-store visits (80% of the working time). You are a natural leader who’s passionate about Apple and drives sales and customer experience through day to day guidance, feedback, coaching and role modelling for the ASC team. Your knowledge and passion about Apple helps keep you up to date with the competitive landscape and trends.
Key Qualifications
Supervising and developing the team on a daily basis.Setting the team’s quantitative and qualitative targets in alignment with country business targets and objectives – and driving the team to achieve these goalsAnalysing weekly, monthly, quarterly performance against targets, KPIs (key performance indicators) and objectivesBuilding and executing development programs for the team to ensure necessary skillsets and knowledge to achieve performance targetsReporting business results and competitive trends to Regional Sales Managers (RSMs) and providing insightful recommendations on a weekly basisEnsuring that Apple product merchandising is consistently up to the standard and updated as required to meet brand guidelines for your territoryActive involvement into all store level activities to ensure sales and advocacy efforts are optimised and targets exceeded for assigned territoryEstablishing and maintaining excellent relationships with partner store management
Description
Proven supervisory or leadership experience in a dynamic, result driven environment, as well as shown success in developing customer centric mindset Proven ability to hire, motivate, coach, train and lead team members to consistently provide amazing customer experience and results Understands the importance and is skilled at giving and getting feedback up, down and across Ability to motivate and develop a high performing team through a balanced combination of remote management and working side by side Consistent track record of success in the delivery of quotas Ability to work autonomously and deal with ambiguity resolving issues to the best outcome for the business and the customer Exceptional communication and interpersonal skills Fluent verbal and written English High standard of values, trust, ethics and integrity.
Education & Experience
Additional Requirements
Apple is an Equal Employment Opportunity Employer that is committed to inclusion and diversity.
