Position Overview: The Trainer is a vital role within our brand, responsible for developing and delivering comprehensive training programs to equip our staff with the knowledge and skills required to excel in both the apparel and non-apparel segments of our brand. This role is pivotal in ensuring effective communication with our predominantly parent customer base. The Trainer will play a crucial role in fostering a culture of exceptional product knowledge and customer service.
Key Responsibilities:
Create a weekly training schedule for the team:
Track team performance on a weekly basis and create a performance dashboard:
Develop a Brand training module to enhance the interpersonal skills of team members:
Work closely with vendors and suppliers to gather information on new product features and utilities, and share this information with the team through training sessions:
Design and deliver engaging and interactive training sessions and workshops for both TOYS and Hard goods categories:
Collaborate with department heads to identify specific training needs and create customized training plans to address them:
Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, and continuously improve them:
Stay updated on industry trends and best practices in the Kids non-fashion retail sector:
Manage and maintain training records, tracking employee progress and certifications:
Identify opportunities for cross-training and skill development to enhance employee versatility:
Provide ongoing coaching and support to staff to effectively sell newly launched products:
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