Job Title: Senior User Support Posted Yesterday Job Summary:The role of a Senior User Support is to provide immediate solution on issues relating to the University?s technology resources to ensure the institution will operate efficiently. He will be responsible in providing first level of technical assistance to students, faculty, and staff and to other users of the University?s technology resources and ensure adequate support is provided to end-users. He will also take main responsibility in ensuring the IT department?s physical assets inventory is up to date.Senior User SupportAmerican University of Ras Al KhaimahGeneral information about institutionThe American University of Ras Al Khaimah (AURAK) is an independent co-education institution of Higher Education that provides an integrated American-style, undergraduate and graduate education. All programs are accredited by the Ministry of Education of the UAE; additionally, it is accredited by the U.S. regional accreditation association, the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). The American model of higher education ensures not only skills in specific academic fields, but also a general education curriculum that exposes students to new ideas and ways of thinking critically about local and global issues. AURAK is a young and rapidly growing university. AURAK is located in Ras Al Khaimah, one of the Northern Emirates and a rapidly growing region. The beauty of Ras Al Khaimah is reflected in its traditions and diverse landscapes ? its white sandy beaches, the majestic Hajjar Mountains, the expansive desert and its sands dunes, and the many historical sites.Job Purpose & Responsibilities The role of a Senior User Support is to provide immediate solution on issues relating to the University?s technology resources to ensure the institution will operate efficiently. He will be responsible in providing first level of technical assistance to students, faculty, and staff and to other users of the University?s technology resources and ensure adequate support is provided to end-users. He will also take main responsibility in ensuring the IT department?s physical assets inventory is up to date.Minimum Qualification and EducationEssential:
Desirable:
Required Knowledge and Skills
Work Experience Three (3) years of experience in IT Support role or an equivalent combination of education and/or experienceLanguage proficiency requiredVerbal communication/ Language skills
Written communication skills
Competencies
Reporting lineManager of the Office of Information Technology
Keyskills :
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