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United Arab Emirates

American spine Center Hiring for Call Center Agent / Customer Service Representative Job at Dubai Full Time

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* Preffered Arabic speaker

* 2-3 years’ experience required in UAE

* Manage large amounts of inbound and outbound calls in a timely manner.

* Follow communication “scripts” when handling different topics.

* Identify patient needs, clarify information, research every issue and provide solutions and/or alternatives.

* Build sustainable relationships and engage customers by taking the extra mile.

* Keep records of all conversations in our call center database in a comprehensible way

* Frequently attend educational seminars to improve knowledge and performance level.

* Meet personal/team qualitative and quantitative targets.

* Make sure to make an appointment for initial/ follow up patient.

* Make sure to confirm the patient before 1 day and same day to avoid cancelation & no show.

Job Type: Full-time

Job Overview

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  • Job Title: American spine Center Hiring for Call Center Agent / Customer Service Representative Job at Dubai
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