AMCA ACCOUNTING AND BUSINESS ADVISORS DMCC Hiring for Customer Service Representative Job at Dubai Full Time

AMCA is looking for intelligent professionals with great attitudes to make every client interaction delightful.

Roles & Responsibilities:

• Customer Service through calls, Chats & emails

• Manage Inbound Calls, Online Chatbot (Including social media, Website, Ads etc.) Enquiry form, Lead Assign

• Ensure timely and accurate service delivery at defined productivity levels

• Build client & domain knowledge to be able to deliver a resolution on the first conversation

• Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, handling Time & Customer Effort

• Handle Client complaints

• Proficient in receiving feedback from Existing Clients (Portal, Online, Tele-calling, Mail, In-Person etc.), Client Review, Lost Client Retention

• Able to handle Data Entry and Database Management

• Maintain Internal & Client level delivery quality on calls, chats & email conversations

• Adhere to Customer Service Attendance & Accountability policies

• Execute issue /query resolution and ensure proper documentation & follow-up

• Identify, share and support operational improvements

Qualification:

• Minimum Experience 2 yrs

• Excellent communication skills

• Proficient in computer usage and Basic knowledge of MS Office

• Proficient in English. Arabic is a plus

Job Type: Full-time

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• customer service: 2 years (Preferred)