Purpose of the job:
Duties and Responsibilities:
Daily:
1. Provide L1 technical support on AD and Exchange, Office 365 and exchange Online.
2. Manage and maintain Manage Engine service desk plus, Desktop Central, ME Asset.
3. DIRECTORS SUPPORT: Provide all kind of IT related support to Directors (Laptop, Printer, Scanner, Wireless Device, Handhelds/PDA-Black Berry/Palm/Windows Mobile/ Nokia/ iPhone etc).
4. Providing Mobile and Internet related Services- (Batelco, Viva, Zain, Mena telecom etc), New Line activation/deactivation, change in service, renewal etc.
5. End User L1 Support (Desktop/Laptops, mobile device, Avaya Telephone system, printers, Projectors, Networking etc).
6. Responsible for taking backup of servers, core applications, Email and maintain onsite and offsite copies, as per the organization policies and procedure.
7. Prepare and send Daily Status Report to IT Manager (Including Backup Daily Status Report).
Weekly:
1. Perform weekly checkup of Directors’ iCloud storage, Mailbox Size etc.
2. Perform a routine check for Wireless Device/Printer/Avaya base station /other network Devices.
Monthly:
1. Prepare log reports for the Firewall, Antivirus and Manage Engine.
2. Prepare Monthly backup job log, Tape Inventory, Tape Movement Log.
3. Perform Microsoft o365 OneDrive Metalogix Backup.
4. Responsible for installation and replacing data cartridge in the Tape Library.
5. Responsible of taking the Directors’ Data backup (Laptop and Mobile).
Quarterly:
1. Responsible of exporting Microsoft Azure backup to hard drive and deliver it to Al Zayani Investments.
2. Responsible of Microsoft o365 Exchange backup to hard drive and deliver it to Al Zayani Investments.
Yearly:
Responsible for the renewal of the following
1. Annual Maintenance Contract (AMC):
· FM 200
· HP Server Support
2. Licenses:
· Acronis
· Backuptrans iTunes
· AutoCAD
· Azure
· Manage Engine Service Desk plus 9.0
· Metalogix
· Security Kaspersky
· Magisto
· Photoshop
· SUPER AntiSpyWare
When Required:
1. Taking Backup of PC, Laptop & mobile devices of employee who leaving from company permanently.
2. Perform other related tasks/jobs as assigned by the Management from time to time.
Work Experiences:
Minimum 1 year of experience in managing IT Infrastructure or similar role.
Education:
Bachelors in Computer Science or any similar degree.
Skills:
If you think you have an amazing passion, skills and experience to become an IT Assistant, then visit us on Open Recruitment Day at Rashid Alzayani Majlis located in Muharraqon 16th October from 9 AM to 3 PM.
Please bring your CV along with you.
Please note: This is open to residents of Kingdom of Bahrain only and we don’t take online interviews.
Don’t miss the chance of being a part of Alzayani Investments Group.
Job Types: Full-time, Permanent
Application Deadline: 13/10/2022
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