As a receptionist for a real estate company, your primary role will be to provide excellent customer service to clients who visit or call the office. Your main responsibilities will include:
Greeting clients and visitors: You will be the first point of contact for clients and visitors to the office. You will greet them warmly and professionally, and direct them to the appropriate person or department.
Answering and directing phone calls: You will be responsible for answering and directing phone calls to the appropriate person or department. You will take messages when necessary and ensure that all calls are handled promptly and professionally.
Scheduling appointments: You will be responsible for scheduling appointments for clients with real estate agents and other staff members. You will ensure that all appointments are entered into the scheduling system accurately and that clients are reminded of their appointments.
Managing the front desk: You will be responsible for managing the front desk area, including keeping it clean and organized, maintaining office supplies, and ensuring that all equipment is functioning properly.
Providing administrative support: You will provide administrative support to real estate agents and other staff members, including preparing documents, filing, and data entry.
Handling inquiries and complaints: You will be responsible for handling client inquiries and complaints in a professional and courteous manner. You will ensure that all client concerns are addressed promptly and that appropriate follow-up is conducted.
Other duties as assigned: You may be assigned other duties as needed to support the efficient operation of the office.
To be successful in this role, you should have excellent communication and customer service skills, be highly organized, and able to multitask. A professional demeanor, attention to detail, and the ability to work independently are also essential.
Philippine Nationality is a must
High school diploma or relevant work experience
Ability to maintain a positive attitude
Excellent communication skills