Alesayi Motors Looking for Service Manager in Central Province, Saudi Arabia Full Time

Job Description

JOB PURPOSEThe Service Manager is responsible for ensuring a customer experience that meets or exceeds the manufacturers customer satisfaction index and for monitoring and improving customer satisfaction. The service manager also carries out this responsibility by building customer relationships, creating a good work environment and properly managing the assets of the department.JOB ACCOUNTABILITIES / CONTENT:

• Drive Service Advisor performance to achieve sales goals and objectives.
• Conduct daily business with integrity.
• Work effectively with other departments.
• Ensure that service department employees follow safety policies and practices and that they report any and all accidentsimmediately.
• Quality check completed jobs.
• Ensure that customer inconveniences, complaints andmisunderstandings are dealt with fairly and quickly.
• Ensure that proper service sales techniques are being used.
• Communicate with customers before issues arise and get involvedin escalated customer issues.
• Maintain the highest possible standards of workmanship, advice Service Advisors of service CSI on a monthly basis.
• Direct and schedule the activities of all department associates.
• Hire, train, motivate, counsel and monitor the performance ofService Advisors in cooperation with HR department.
• Maintain customer satisfaction index rating above that ofmanufacturer or dealership average.
• Demonstrates behaviors consistent with the companys vision,mission and values in all interactions with customers, co-workersand suppliers.
• Adheres to all company policies, procedures, government and safety standards.
• Prepare and Implement all action plans of CEE & CSI & MS programs.

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