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Description:
Alchemy Business Services Ltd. is hiring
Customer Service / Sales Coordinator (#Russian Speaker)
Experience : Fresher/ 1-2 yrs. in Customer service roles
Language Command
Russian: Native or Fluent (Speaking, Writing, Reading)
English: Excellent (Speaking, Writing, Reading)
Job Responsibilities
Provide customers with an exceptional quality service experience.
Develop and maintain positive customer relations by creating and sustaining good will and by providing consistently responsive quality service.
Retain customers.
Keep records of customer interactions and process customer requests.
Proven ability to tactfully communicate via phone and email with customers, and internal team members.
Ability to carry out specific oral and written instructions.
Ability to collaborate with team members
Ability to use computer software and web-based applications.
Proficient knowledge of the Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook).
Skills & Competencies:
Excellent communication, interpersonal and presentation skills
Strong contact handling skills and active listening
Ability to multi-task, prioritize, and manage time effectively
Customer focus
Positive, flexible, and proactive
Professional representable appearance
candidate available locally will be preferred.
