Job Discription
Our Company is committed to delivering exceptional customer experiences. We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will have excellent communication skills and a passion for providing top-notch customer service.
Responsibilities:
Customer Interaction:
Engage with customers via phone, email, or chat to address inquiries and provide assistance.
Maintain a positive and empathetic attitude toward customers.
Problem Resolution:
Identify and resolve customer issues, concerns, and inquiries promptly.
Escalate complex issues to the appropriate department for resolution.
Order Processing:
Process customer orders, returns, and exchanges accurately and efficiently.
Ensure order fulfillment meets customer expectations.
Product Knowledge:
Stay informed about company products and services.
Provide customers with information about product features, pricing, and promotions.
Communication and Follow-Up:
Communicate effectively with customers to provide updates and follow-up on their inquiries.
Keep accurate records of customer interactions and transactions.
Customer Feedback:
Gather customer feedback and insights to help improve products and services.
Report recurring issues to management for continuous improvement.
Cross-functional Collaboration:
Collaborate with other departments, such as Sales and Product Development, to address customer needs and concerns.
Share customer insights with relevant teams.
Compliance:
Adhere to company policies and procedures.
Ensure compliance with relevant regulations and standards.
Candidate Requirement
Qualifications:
High school diploma or equivalent; additional education is a plus.
Proven experience in customer service or a related field.
Excellent communication skills, both verbal and written.
Strong problem-solving and decision-making abilities.
Ability to handle difficult customer situations with patience and professionalism.
Proficiency in using customer service software and CRM systems.
Description: The Mechanical & Utility Lead reporting to Commissioning Manager will be an integral part of AIP Project Management...
Apply For This JobJob Description Job Description Job Purpose: As a member of the Corporate Sales Team, the incumbent will be focused on...
Apply For This JobDescription: HSE Engineer Vacancy Bachelor’s Degree in Engineering discipline Preferably Chemical / Mechanical/ Electrical. Possession of NEBOSH International General...
Apply For This JobDescription: Hiring Structural Engineer Location – Dubai Experience – 5 – 8 years We are delighted to announce that...
Apply For This JobJob Discription We are looking to hire an experienced sales and marketing executive to help drive company sales. In this...
Apply For This JobDescription: Are you an avid maker with a background in fashion and accessory design? MAKE is seeking to employ...
Apply For This Job