General Description

Management of the operational and administrative functions and activities of an orthopaedic-surgery clinic. Responsibilities include: taking patients’ appointment requests and questions over the phone and managing the employer’s schedule, coordinating the delivery of patient care (in both office and hospital settings), billing and collecting procedures, supervising clinic support staff (cleaners, maintenance staff).

Schedule is very flexible due to employer’s frequent presence in the operating room, and includes frequent opportunities to coordinate appointments and answer patients’ queries remotely from home.

Location    :    Abdali Hospital, and Alami Orthopaedic Clinic, near 3^rd Circle

Duties & Responsibilities

• Greeting patients and their families, in person or by telephone, and organizing visit schedule
• Guiding the efficient flow of patients between waiting and examination rooms during office hours
• Handling visit payments and other office finances
• Learning and using custom patient-record software and other common office computer applications
• Dealing with correspondence and queries by text messaging or email
• Preparing letters and reports
• Ordering supplies and stationery, liaising with suppliers
• Liaising with hospitals and other medical professionals (physicians, physiotherapists) on patient care
• Ensuring consistent service improvement and looking for new ways of ensure patient satisfaction
• Resolving problems, both administrative and operational

Job Requirements:

• Bachelor’s degree in Business Administration or other related field
• From 2 to 5 years of experience in Office Management, Administration, or other related field
• Friendly and positive attitude and an enthusiastic approach to work
• Flexibility in the face of a variable (but very rarely over-demanding) work schedule
• Excellent interpersonal skills allowing tactful handling of difficult patients and family members
• Excellent command of both Arabic and English in verbal as well as written communication
• Excellent computer skills – especially with Word, Excel, Google Calendar, and routine file management
• Meticulous attention to detail
• Problem solving capacity and initiative enabling the resolution of various difficult situations when they arise
• Trustworthiness with patient confidentiality and office finances
• Willingness to learn about basic orthopaedic conditions and related treatments

Working Hours:

10:30 am to 7:00 pm, with lunch break from 14:00 to 15:00, unless employer is in surgery or on vacation. Availability by telephone (without necessarily employee’s physical presence at office) between 9:00 and 22:00 during weekdays.

These hours are subject to small changes according to the patient load of the day or any unplanned emergencies.

Dress Code:

Semi-formal, conservative.