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The main purpose of the role:
The job involves a lot of structure as you have a number of set tasks to work through on a daily basis which is crucial to the smooth running of the Company.
Principal Requirements/Responsibilities:
* Liaising with clients, overseas agents, and internal departments.
* Taking bookings from Operations and inputting them into the system.
* Checking customer invoices to ensure customs compliance.
* Liaising with Internal Customs Team to raise export paperwork.
* Liaising with overseas customs clearance agents
* Data extraction from a third-party system.
* Resolving and managing queries and complaints courteously and efficiently.
* Charge and costing shipments.
* Resolving issues with Hauliers should the need arise.
*Frequently Speaks and writes English and Arabic
*Frequently Speaks and writes English and Arabic
*Frequently Speaks and writes English and Arabic
Requirements
Experience / Skills required:
* Proven experience within a similar role desirable
* Experience within a logistics or transport company would be an added advantage
* A reliable individual with good communication skills both written and verbal
* Enjoy working within a team but have good organizational skills to prioritize your own workload
* High level of customer service
* Ability to work unsupervised and under pressure
* Good organization and ability to work to the deadline are essential
* Diligent with a high level of accuracy
* High attention to detail
* Numerate
* Experience with Microsoft packages
* Is able to problems solve on own and within a team
