Doha, Qatar
Al Maktab Al Qatari Al Hollandi – Plaza Hollandi
Full time
Reporting to: General Manager
Grade – G3
Responsible for answering incoming calls, greeting customers and visitors, and directing them to the appropriate department or staff member. Also making outbound calls to potential and existing customers to promote the company’s products and services and obtaining customer feedbacks.
Main Responsibilities
1. Answering incoming calls & transferring them to appropriate department or staff member.
2. Taking messages and forwarding them to the appropriate person.
3. Managing incoming and outgoing (e)mail, including sorting, distributing, and processing.
4. Performing general administrative duties, such as filing, data entry, and record-keeping.
5. Following up with customers to ensure that their orders are processed and delivered on time, and addressing all customer feedbacks to the Management and Sales team.
6. Making outbound calls to potential and existing customers to promote our business’s products and services to generate new sales lead and relay it to concerned Sales staff.
7. Attending Management Meeting to record and publish the Minutes of Meeting.
8. Undertaking other related duties assigned by your direct manager
Skills
• High School Diploma or equivalent
• 2-3 years’ related experience
• Knowledge of Hospitality business
Languages:
· English: Essential
· Arabic: Essential
Personal Attributes:
· Very strong communication skills
· Telephonic etiquettes
· Good customer care skills
Special notice:
● At least 2 references need to be provided;
● Evaluation of qualified candidates will include an interview.
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