Al Khoory Hotels Looking for Café Manager at Dubai, UAE Full Time

Job Description and Requirements
The role of the Cafe Manager is to lead the assigned location with success by taking ownership of the Coffee Shop and maintaining an organized and efficient process for regular operations. The Cafe Manager runs the Coffee Shop with attention to detail, creating a vibrant customer culture as well as a healthy team setting. They execute Coffee Matter high standards and hold the team accountable to these standards.

The Cafe Manager’s responsibilities include growing the business, ensuring guest and staff satisfaction, managing all day-to-day operations of the Coffee Shop, managing and training barista staff, educating customers on our menu, making recommendations based on customer preferences, up-selling special items and taking orders. The goal of the café manager is to increase the profit margins of the coffee shop and to establish a loyal customer base to make the café a local hotspot for the community.

Main Duties and Responsibilities

Responsible for growing the business, by identifying and securing new opportunities.
Play a lead role in marketing the business through the various available platforms.
Train and educate team on Coffee Matters process and policies.
In charge of sourcing, screening, interviewing and recruiting the best talent for Coffee Matters.
Ensure that food and beverage recipes and standards are maintained, through continuous spot check and refresher re-training as and when required.
Set a positive tone and strong work ethic, leading by example.
Communicate information and any changes to your team.
Make the barista schedule, working with availability and shift preferences as much as possible.
Manage cash for the coffee Shop.
Maintain sufficient rolled coin and small bills in the safe
Hold your team accountable using Al Khoory Hotels/Coffee Matters discipline protocol.
Make the barista schedule, working with availability and shift preferences as much as possible.
Keep your team moving and working, checking for quality and thoroughness.
In charge of maintaining, utilizing and training the Management of the POS/Stock Control Software
In charge of stock control utilizing the designated software, ensuring all ingredients are available and order or prepare as needed.
Follow FIFO and stock control principle
Suppliers

Lease with coffee and food supplier to ensure that Coffee Matters has the best value for money products available for production.
Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk, and other ingredients).

Monitor to ensure equipment operates properly and report any maintenance needs.
Need to possess and utilize strong financial acumen in relation to budgeting and profit and loss report evaluation.
Recommend new menu items and communicate customer feedback to Management.
Ensure that all products are ready when ordered by customers.
Delegate and complete tasks on the checklist (for the appropriate shift) with initials by who did what task, working ahead to ensure completion before the shift is over.  Stay until it is completed.
Advise staff on the best ways to resolve issues with clients and deliver excellent customer service.
Nurture friendly relationships with customers to increase loyalty and boost our reputation.
Develop Standard Operating Procedures (SOPs) as required.
Any salary revision would be on performances and profit generated but not on the additional branches being opened and salary revisions shall be purely linked with your contract renewal.
To carry out various task associated with new projects from planning to project completion

JOB ACCOUNTABILITIES

Ensure Business Growth
Ensure that waste is minimized and properly recorded.
Ensure that the Department’s Operational Budget is strictly adhered to and that all costs are strictly controlled.
Ensure that all employees have a complete understanding of and adhere to the hotel’s policies relating to Fire, Hygiene, Health and Safety.

KEY PERFORMANCE INDICATORS (KPIs)

Growing the Business up to _25__%
Ensuring Excellence and Guest Satisfaction _25__%
Adherence to the Budget & Increasing Outlet Profit _25_%
Reducing Food & Beverage Cost up to _10__%
Decrease of Employee Turnover _15_%

COMMUNICATION & WORKING RELATIONSHIPS

External     :           Guests; VIP Guests

Internal      :           F & B Staff

                              Kitchen Staff