Al Futtaim Private Company LLC Looking for Service Advisor | ALF Vehicle Rentals | VEHICLE RENTALS | Qatar at Doha, Qatar Full Time

Job Requisition ID: [[152861]] 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

To ensure high level of after sales service is provided to the AVR Rental lease fleet. Ensuring customer satisfaction and enhancing of the brand image to meet and exceed set standards. To ensure compliance with regulations, procedures and documentation so that every customer transaction and vehicle movement is accurately accounted. To ensure exploitation of fleet saving opportunities and thereby maximising of rental revenue. To focus on improvement and expanding this division maintaining the highest standards operated in Qatar. 

What you will do:
Ensure that the drivers pass the AVR checklist prior to handover to the client for new and existing vehicles.     

Ensure all vehicles are serviced within the due service intervals, maintaining minimum downtime and ensuring no vehicle goes pass service due time. Maintain services within the following timeframe: –

1)    Ensure all maintenance, repairs and accidents (work orders) are uploaded on car-pro on a timely basis. 
2)    Maintain AVR vehicles to be back on the road within the require turnaround times: –
•    Smart repairs 3 working days.   
•    Minor Repairs 7-10 working days 
•    Major Repairs 30 working days   

Reporting and Procedures: 
1)    Record all accidents in the accidents file, co-ordinating with the fleet and operations teams at the approved workshops for quotations and repairs & QIC. 
2)    Responsibility for the content of the Fleet Operations Report and the daily/weekly OOS reports Daily/Weekly /Quarterly

Maintaining Costs: 
1)    For all quotations and costs involved for maintenance, servicing, accidents and repairs. Look at savings where possible for AVR taking into accounts Parts purchased from manufacturers at discount prices for AVR.
2)    Maintain costs control over maintenance over the average costs  .

Repairs & Maintenance: 

1)    Ensure all vehicles are repaired to the expected standards. Carrying out regular inspections. 
 
Required Skills to be successful:

Job-Specific Skills : PC- literate : MS-Office, Carpro

Behavioural Competencies  :

1)   Interpersonal Skills, Leadership Skills, Ability to work under         

2)   Pressure. Good Verbal & Written Communication, Decision 

3)   Making Tact, Strong Administrative skills. 

What equips you for the role:

1)  Minimum Qualifications and Knowledge: Graduate and Management Diploma/ Degree

2)  Minimum Experience:  5 years’ experience in the technical industry / people management  
 

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers – right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.