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Doha, Qatar
Al Futtaim Private Company LLC
Full time
Job Requisition ID: [[160156]]
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
To ensure the customer is dealt with in a pleasant, professional and efficient manner providing best in class customer service by adhering to agreed AVR standards concerning vehicle check out, delivery, collections,
exchanges and transfers process
What you will do:
Vehicle Deliveries: Ensure all vehicles are prepared and delivered on time, maintaining an up-to-date vehicle check log.
Ensure each vehicle passes the AVR checklist prior to handover to the client and provide completed and signed paperwork to CSRs.
Cleanliness of vehicles to be maintain to AVR
Standards (40 Point Check list)
Vehicle Collections:
Ensure all vehicles are checked and record any damages that do not correspond with vehicle check report.
Notify MC/CSRs on receipt of any damaged vehicles for inspection and further action.
Non customer transactions:
Banking lodgments, collection of payments from clients and delivery of invoices/agreements/forms to clients.
Ensure these are delivered, signed and dated with backup copies/receipts provided to finance and
concerned team divisions on a timely basis.
Document Accuracy:
Ensure all paperwork is recorded, dated and completed by client at all times.
Petty Cash:
Ensure all cash claims are completed, recording all the necessary information and submitted weekly to finance.
Required Skills to be successful:
Job-Specific Skills: Good command of English, Defensive Driving abilities, knowledge of vehicle operations.
Behavioural Competencies: Good communication skills, Effective listening and Customer focus
What equips you for the role:
Minimum Qualifications and Knowledge: High school with valid Qatar Driving License
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers – right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
