Job Requisition ID: 161372
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions automotive, financial services, real estate, retail and healthcare employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
Monitor the aftersales activities of designated branches to ensure the compliance with Al Futtaim Automotive Operation standards and feedback the performance for guidance and improvement.
Identify opportunities for Operational Improvements through regular field visits.
Subject Matter Expert / Internal Consultant on aftersales process standards and drive change management
– Implement Principal programs in the network.
– Develop improvement action plans and map it vs. Branch, Department, Management next step ownership.
– Implement Aftersales standards in the network.
– On-the-job training support in network to Dealer Principals, Aftersales Manager, Service Advisor, Technician and other relevant roles as per the need.
– Progress review with Dealer Principals and Branch Manager
– Publish management report on improvement, sustainment and escalation.
– Owner of respective branch improvement
What you will do:
Required skills to be successful
About the team
The role will report to the Operational Excellence Manager and you will be working alongside with other highly analytical, motivated, results driven and creative Operational Excellence Executives. You will be working in a dynamic and busy environment wherein you will be dealing directly with different Stakeholders across the organization.
What equips you for the role
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers – right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
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