Al-Futtaim Looking for Home Delivery Assistant | Retail | IKEA Central Unit at United Arab Emirates Full Time

Job Requisition ID: 158745

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions automotive, financial services, real estate, retail and healthcare employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

Assist customer orders outbound accordingly, on day to day with professional manner. Ensure all the orders fulfilment is done as agreed timeline with customers. To keep record of delivered orders details for any further verifications. Monitor the performance of IKEA Delivery teams and timely actions to reach to better customer shopping experiences.

What you will do

Financial

• Maintains and submit KPI’s reports.
• Ensure all system procedures are adheres to as per procedure.
• Document classification, sorting, filing and proper archiving.
• Delivery completed orders posting (handed over/ completed) should be done on daily basis and follow with stores/service providers for the pending list.
• Daily posting reconciliation needs to be done in the system based on POD confirmation and fulfilment records.

Customer

• Conduct a regular spot checks and monitoring team performance to ensure the quality of standard.
• Using reason to solve problems as they arise.
• Work to increase the last mile service level with OTF and maintain the shopping experience standard.
• Providing a good customer service.

Operational

• Lead the Last mile teams to ensure the orders fulfilment are timely completed.
• Ensure that all equipment’s are safely and properly maintained in good condition.
• Check output to ensure highest quality.
• Maintaining a clean work environment and complying with all safety requirements.
• Keep records of POD for further customer escalation to handle.

Required skills to be successful

• Analytical Skills, Effective Communication.
• Kitchen furniture delivery & Assembly experience.

What equips you for the role

• 2 – 3 years of retail experience
• Knowledge in last mile delivery services and operations.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference