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Job Description
Job Requisition ID: 157921
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions automotive, financial services, real estate, retail and healthcare employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role
To oversee and provide support on the cash desk, and in order to assist customers in a friendly and professional manner.
What you will do
Customers
- Handles routine customer complaint promptly and courteously.
- Ensure that customers are dealt with in a prompt and courteous manner to ensure maximum customer satisfaction.
- Greets and welcomes customers on arrival at the store.
- Makes announcements and pages the person the visitors have asked to see.
- Ensures Customers bags are stored safely and security.
- Ensures all customers queries are attended to in a professional manner.
- Ensures Shopping tools and catalogues are available for the customers.
- Provides bags / trollies as appropriate.
Operational
- Ensure all system procedures are adhered to as per policy / procedure.
- Booking IKEA services (Home Delivery, Assembly, Measurement)
- Follow up on out of stock articles in self-serve
- Suggests improved ways of working going forwards.
- Understands the impact of increasing sales with Shopping Tools.
- Briefs the Duty Manager on complaints that require management assistance.
Required skills to be successful
- Proactivity
- Communication and interpersonal skills
- Problem solving skills
What equips you for the role
- 2 years experience in a similar role
- Customer Focus
- Individual Accountability
- Continuous Improvement
- Personal Leadership
- Teamwork
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference
