Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
To ensure the customer is dealt with in a pleasant, professional and efficient manner providing best in class customer service and products. Ensure high level of customer satisfaction and enhancing the brand image to meet and exceed set standards. Continuously drive Customer Service Value to improve customer engagement.
What you will do:
1. Check the register and POS machines tally.
2. Check the register and cash in hand tally.
3. Check petty cash is correct (pending claims, bills and cash in hand are balanced).
4. Check vehicles physically and confirm they tally with the system.
5. Check the reservations for the upcoming 4 hours and confirm vehicle availability. (for airport location)
6. Once everything has tallied, the shift handover prepared by your colleague needs to be signed to confirm.
1. Backup Key with line manager will be handed over to replacement CSR.
2. Replacement CSR must sign a form for receiving branch key.
3. Replacement CSR must hand over the spare key back to supervisor at the end of the shift.
4. All petty Cash and cash in hand and vehicles ready must be acknowledged in the presence of Line Manager.
5. All petty Cash and cash in hand and vehicles ready must be handed over to line manager at the end of the shift.
1. Replacement CSR must come to the branch at the end of the shift a day prior to taking over the branch for handover process.
2. Replacement CSR must sign on all petty Cash and cash in hand and vehicles ready in the branch and takeover the branch key.
3. Replacement CSR will follow the same duties and tasks assigned to the CSR going on leave (monthly extensions, post charges, Euroswap, etc.)
4. CSR going on leave must take over from the replacement CSR of the branch with the same procedure.
Required Skills to be successful:
Customer service skills, Excellent communication skills, team player, planning and organization, problem solving
PC literate, hospitality background, understanding of vehicle rental will be an advantage.
What equips you for the role:
Bachelor degree
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
Additional Internal Information:
Note:-
You must have been an Al-Futtaim employee for at least 18 months in order to be considered.
You must inform your HRBP in confidence of your application.
Please note that this vacancy may be advertised externally in the next week so apply without delay.
Qatar Hireejobsgulf Full time Applicants must possess: UK GMC/CCST Specialist Register (for consultant or senior consultant) American Board (ABMS) Canada...
Apply For This JobDoha, Baladīyat ad Dawḩah, Qatar Park Hyatt Doha Full time Are you looking for a rewarding career in the hospitality...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Job summary. The Marketing Assistant encompasses both creative and digital responsibilities in the effort to...
Apply For This JobDoha, Qatar Grams Restaurant Full time Position title HR & Administration Assistant Company & Dept H&J Holding – HR &...
Apply For This Jobdoha, Qatar City Centre Rotana Full time We are currently seeking for passionate and dynamic Kitchen professionals who pride themselves...
Apply For This Jobdoha, Qatar City Centre Rotana Full time We are currently seeking for passionate and dynamic Sales professionals who pride themselves...
Apply For This Job