Al Futtaim Group – Other locations Looking for UAE National – Reception Supervisor (Customer Service) | Toyota & Lexus | Dubai in United Arab Emirates Full Time

Job Description

Job Requisition ID:?129802?Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A?rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the worlds most admired and innovative brands. Al-Futtaim Group?s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.?By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.?Job Requirements:

• We are looking for a UAE National citizen with family book
• Fluent English speaking skills
• The role will work 6 days a week with one day off. The working hours will be 8:30 am to 5:30 pm.
• Mechanical or Automotive background would be great to have.
• Strong customer service experience and has great passion about cars?

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• To provide a supervisory management function for all service advisors at the automotive workshop
• To lead a reception team ensuring efficient and professional manner is maintained.
• Act as a role model to demonstrate and promoting standards expected by practicing and creating the energy and the enthusiasm for excellent customer service.?
• Ensure the accurate flow of customer, vehicle information to ensure the vehicles are Fixed Right First time and delivered based on the customer promised delivery time
• Ensure that all reporting staff demonstrates a high level of sifting, sorting, sweeping, spick n? span and safety that promotes a customer centric environment
• Ensure the tracking of the financial performance of each direct employee responsible for selling labour hours and other sales.?
• Ensure that all staff are friendly and wear?s all name badges?
• Conduct daily feedback and operational meetings to review daily expectation and deliverables?
• Answer phones in the most professional and efficient way.?
• Provide a daily tracking of performance and review daily.

Ref-ANWe?re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.?Before you click ?apply?: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.?As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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