IT Support Technician | Deira International School | DubaiAbout the Role:To provide fast and useful technical assistance, answer queries on basic technical issues and offer advice to solve them.Key Responsibilities.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Responding to queries on the phone, via email, in person, or through remote access.
Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
Training computer users.
Training other staff on troubleshooting and diagnosing problems.
Gaining feedback from customers to improve training methods.
Writing and editing training manuals.
Running reports and analyzing common complaints and problems.
Diagnose hardware and software issues and walk customer through problem-solving process
Documenting and managing the IT helpdesk software system as directed by IT Manager
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Supporting the IT manager on related IT customer focussed issues and IT support