Al Futtaim Group Looking for Guest Relations Officer in United Arab Emirates Full Time

Job Description

UAE National Guest Relations Officer | AL Futtaim Automotive | Chrysler | Jeep | Dodge | Abu DhabiOverview of the role:

• The primary focus of the role is to receive customers and ensure a smooth transfer to the sales department whilst establishing the customers? requirements.

What you will do:

• Welcome all Showroom visitors, log reasons for visit and forwarding to relevant team members.
• Providing excellent and a delightful customer experience as per company policy and procedures.
• Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary.
• Attending to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly.
• Logging Visits (including time, date and visitor details).
• Maintaining an up to date knowledge of personnel and procedures.
• Delivering a warm welcome to all walk-in customers quickly and as proficiently as possible, by coordinating with employees and customers.

Keyskills :