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Job Description
Food and Hospitality Operations Manager | M&S | KSAROLE PURPOSE:The job holder ensures that Food Display Standards in each store meet the M&S UK requirements along with the following responsibilities:?Ensure every food promotion and food event (Easter, Christmas etc.) is executed with authority?Ensure BOH standards are as per M&S UK requirements.?To assess, review and create SOP?s as required.?Drive Store Associate Training and upskilling programmes as required.?Manage the tasting schedule within every store.?Drive appropriate newness on the Caf Menu.?Manage non-stock ordering.?Manage costs in line with the business needs.KEY ROLE SPECIFIC ACCOUNTABILITIES:Drive Sales?Achieve Food Business Sales, Markdown & Waste KPI?s?Ensure store financial targets are met?Identify new opportunities and initiatives to increase salesFood Display Standards?Implement consistent standards of operation in line with company?needs and expectations?Management of seasonal food displays with V&M teamFood In-Store Promotions and Food Events?Agree monthly plan with B&M Team?Work with VM Team to order appropriate POS and props?Create monthly In-Store Display Pack recommend promotions as requiredFood Operational SOP?s?Trading Safely & Legally (TSL)?BOH and Freezers Fridges?Cyclical Counts to correct Stock Files FIFO/LIFO?Store initiated markdown policyFood Waste Management and markdown?Weekly store analysis?Review and recommend actions post every store visitFood Knowledge?Work with HR on requirements?Conduct Seasonal and Event Workshops to upskill Store TeamsCaf Menu?Work alongside B&M Team and UK Product Development Team to driveexisting and seasonal menu?Manage the sourcing of approved specifications and ingredients in line with UK policies?Manage the accuracy of the weekly consumption reports for accurate forecasting by the B&M teamsNew Store Openings and Not for Sale Items?Act as a liaison between all business units (B&M, store development, VM, Marketing)?Order all Crockery and caf consumables for each store opening?Ensure appropriate stock on hand to service BAU Stores
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