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Job Description
Job Description:
Setup of UHDs in quality, cost, and time, based on the design concepts and the Integrated Master Schedule (IMS).
Support and supervise the installation and execution of defined service management processes in the UHD as well it’s integrative process support function within the O&S organization.
Deliver UHD daily operations according to ISO20000 and ITIL V3.
Support and supervision of operations of the UHD and UHD reporting.
Enabling and support of best practices exchange and continuous improvement.
Ensure the interfacing with the Service Operations (TST,PMT) and Logistics as well as clear defined hierarchical and technical escalations within the project in order to allow fast solution of problems / tasks in high quality.
First point of contact for all issues concerning all UHD.
Delivery of high quality supply support in order to ensure efficient system availability with the defined budget.
Issue technical bulletins to inform customers of problems and support them in taking necessary action.
Consult with experts to ensure integrated actions plans
Monitor issue resolution and liaise with stakeholders
Monitor response times and user satisfaction levels
Ensure the operations meet the agreed service levels
Improve techniques and practices for managing client queries, troubleshooting and problem resolution and prior-itization.
Establish and maintain positive business relationships with customers, suppliers and partners (internal or exter-nal) deploying and complying with organizational processes
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:Airbus Defence and Space Saudi Limited
Contract Type:Fixed term Contract / CDD / Befristet / Contrato de duración limitada
Experience Level:Professional / Expérimenté(e) / Professionell / Profesional
Job Family:Customer Eng.&Technical Support&Services
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At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
