Adit Looking for Guest Relation Officer at Dubai, UAE Full Time

Job Discription
We are seeking a friendly and customer-focused Guest Relations Officer to join our team. As a Guest Relations Officer, you will be responsible for ensuring exceptional guest experiences and providing personalized services. We are looking for an individual with excellent communication skills, a positive attitude, and a passion for hospitality.

Responsibilities:

Welcome and greet guests in a warm and friendly manner.
Assist guests with check-in and check-out processes.
Provide information about hotel facilities, services, and local attractions.
Handle guest inquiries, requests, and complaints promptly and professionally.
Coordinate special requests and arrangements for guests.
Maintain accurate guest records and ensure privacy and confidentiality.
Collaborate with other departments to ensure guest satisfaction.
Anticipate guest needs and provide personalized service.
Assist in resolving any issues or conflicts to ensure a pleasant stay for guests.
If you are a customer-focused individual with a passion for delivering exceptional service, we invite you to apply for the Guest Relations Officer position. Please submit your resume along with a cover letter highlighting your relevant experience and why you are interested in joining our team.

Candidate Requirement

Proven experience in a customer service role, preferably in the hospitality industry.
Excellent verbal and written communication skills.
Strong interpersonal and problem-solving abilities.
Positive attitude and ability to work well under pressure.
Excellent organizational and multitasking skills.
Knowledge of local attractions and services.
Proficiency in using hotel reservation systems and software.
Diploma or degree in hospitality management or related field is preferred.