Acted Hiring for ACTED Turkey IT Assistant – Get Hired Fast at Gaziantep Full Time

We are on the lookout for an organized ACTED Turkey IT Assistant to join our productive team at ACTED in Gaziantep.
Growing your career as a Full Time ACTED Turkey IT Assistant is a terrific opportunity to develop exceptional skills.
If you are strong in presentation, project management and have the right drive for the job, then apply for the position of ACTED Turkey IT Assistant at ACTED today!

About ACTED

ACTED is Independent, private and non-profit organisation respects a strict political and religious impartiality, and operates following principles of non-discrimination, transparency, according to its core values: responsibility, impact, enterprising-spirit and inspiration.

ACTED is committed to immediate humanitarian relief to support those in urgent need and protect people’s dignity, while co-creating longer term opportunities for sustainable growth and fulfilling people’s potential.

ACTED endeavours to respond to humanitarian crises and build resilience; promote inclusive and sustainable growth; co-construct effective governance and support the building of civil society worldwide by investing in people and their potential.

ACTED’s mission is to save lives and support people in meeting their needs in hard-to-reach areas. ACTED develops and implements programs that target the most vulnerable amongst populations that have suffered from conflict, natural disaster, or socio-economic hardship. ACTED’s approach looks beyond the immediate emergency towards opportunities for longer term livelihoods reconstruction and sustainable development.

 

Greening strategy:

ACTED’s greening strategy aims to tackle environmental degradation and climate change while meeting the needs of the most vulnerable who are often those most affected by the deepening environmental crisis. Each ACTED employee will adhere to these principles through key green programming responsibilities:

• Contribute towards the adherence and development of the greening strategy plan.
• Explore innovative green programming opportunities and/or solutions within your realm of responsibilities and roles
• Encouraging and promoting environmental safeguarding processes and environmental programming standards in accordance with SOPs and technical guideline notes

 

ACTED PSEAH Policy:

( IT Assistant ) has the responsibility to adhere to the PSEAH Policy (Protection against Sexual Exploitation, Abuse and Harassment). The ( IT Assistant ) has the obligation to complete all mandatory trainings related to the Code of Conduct and the PSEA policy and report any safeguarding concern such as breaches of organisational policies or codes of conduct according to ACTED’s procedures. The ( IT   Assistant ) carries out work duties in a way that does not harm children, vulnerable adults or other staff or volunteers. 

 

JOB PURPOSE

Under the direction of the IT Support Officer, the IT Assistant is responsible delivering timely reactive and proactive IT Support for both hardware and software; and for computer networks, connectivity, endpoint management and setup, installations, account management and capacity building in Gaziantep.

 

Objectives

1. Ensure optimal performance of wired and wireless network Gaziantep and suitable connectivity for all network devices.
2. Ensure timely setup and optimal performance of employees’ workstations and other IT office equipment.
3. Ensure a proper identity, account, and permission management for all ACTED staff.
4. Provide technical expertise for IT related procurement and efficient communication with 3rd party IT service suppliers.
5. To guide and train all the collaborators within Gaziantep in the use and appropriation of the productivity software and other applications
6. Ensure the maintenance and security of systems, whether software, hardware, or communication systems.
7. Ensure ACTED ICT systems (including hardware, software, and telecommunications) comply with mission policies, ACTED logistics & donors’ procedures, best practices & national regulations.
8. Support implementing and setting the IT department’s strategic goals objectives
9. Update, track inventory and provide reporting as required under ACTED guidelines.

 

Duties and Responsibilities

• IT Service Desk

1. Create and update tickets in the IT Service Desk.
2. Ensuring SLO (Service Level Objectives) are met for your area(s).
3. Be the 2nd line support to junior IT staff and ensure timely escalation to senior IT staff as appropriate.
4. Assist in the building internal IT Team knowledge base.
5. Create and develop content for a user knowledge base for self-help on IT Issues.
6. Training junior IT staff and mentoring their skills in IT diagnosis and best practice.
7. Ensure Change requests are raised to IT Support Manager for approval before changes are made.

 

• IT Infrastructure

1. Monitor, manage, maintain, and deploy IT infrastructure devices and solutions.
2. Create guides on configurations & ensure all guides from IT Team are stored.
3. Assist another IT Team member in configuration of infrastructure.
4. Ensure configurations are secure and strong passwords & MFA are used to secure systems & hardware.
5. Research hardware & software infrastructure to advise on solutions and methodologies to secure IT environments.
6. Assist as required in the testing of backup on monthly basis to test disaster recovery & file recovery.

 

• Hardware & Software IT Support 

1. Implementing standards in line as advised by IT Support Manager and Paris ISM department for network configurations.
2. Checking configuration of systems and infrastructure and validating them across mission.
3. Help junior IT staff and act as initial consultee on the setup and configuration of IT equipment and software.

 

• IT Policies & procedures

1. Assist in the creation and editing of IT Policies and procedures.
2. Enforce and report breaches to IT Policies by staff to IT Support Manager.
3. Assist in the onboarding and offboard of staff and ensure this correctly carried out including, inventory, induction, creation, and deletion of accounts for your area.
4. Provide feedback and inputs on IT standards for hardware and software.

 

• Reporting

1. Assist in the weekly and monthly reporting for IT Service Desk for your area.
2. Ensure completion of ACTED reporting is complete for your area and compiled from other areas at capital.
3. Creating and editing documentation for all networks office site plans, seating plans and other infrastructure documentation.

 

SKILLS AND EXPERIENCE

• Minimum 1 year in IT Support position
• Previous experience working as IT Assistant with NGO’s is preferred.
• Good communication skills, written and verbal including proficiency in English and Arabic or Turkish languages.
• Must have previous experience in using, and diagnosing issues in software such as Windows 10, Office 365.
• Experience troubleshooting wired and wireless computer networks.
• The ability to work independently, demonstrating creativity and good problem-solving skills.
• Ability to learn and quickly adapt to new technologies and processes.
• Knowledge and understanding of basic logistics & procurement principles, document control, and the IT market.
• Experience of remote support tools is advantage.

 

KEY PERFORMANCE INDICATORS

• IT Service Desk meeting SLO
• Ensuring escalations are handled within timeframe
• Submission or reports within deadlines
• Delivery assigned tasks on time
• Ensuring project task delivered on time
• Reporting on work and communication to IT Support Officer

 

QUALIFICATIONS

• Fluent English and Arabic / Turkish (written and spoken);
• Excellent writing and communication skills.
• Agile personality that can adapt to new technologies and processes.
• Good organisational and prioritisation skills.
• Proficiency diagnosing IT issues in Windows 10 and Office 365
• Wireless and Wired networking skills
• Basic Network design skills and understanding of different devices and their implementation.
• Strong interpersonal skills

 

How to apply;

Interested applicants should apply by filling out the Please fill out this form and if you have any issues regarding the form please reach out to gelbasla.com sitesinde e-posta adresini gör 

For business needs, candidates are encouraged to apply that are Turkish ID holders and legally able to work in Turkey will be considered.

By applying for this position you certify that all the details of your current application, are true to the best of your background and knowledge. You accept the legal mentions of and authorize the automated processing of your personal data by ACTED for recruitment, HR management and administrative compliance control purposes, in accordance with European regulations for the protection of personal data

ACTED is committed to the prevention of sexual exploitation and abuse in the framework of its programs in Syria. The successful candidate will be required to adhere to ACTED Code of conduct and ACTED Global Policies, especially regarding the protection of children and the protection against sexual exploitation and abuse. A rigorous reference and background checks will be undertaken, and information will be requested from previous employers about any disciplinary action of sexual exploitation, sexual abuse, and/or sexual harassment during employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

ACTED is committed to gender equity and to have a balanced and diverse workforce. ACTED strongly encourages qualified women, persons with disabilities, and persons from under-represented groups to apply for the position. 

ACTED offers a variety of arrangements that enable women to excel in their careers, including flexible working hours for work-life balance, maternity leave, and career coaching.

ACTED never uses external recruitment agencies and recruitment is always free of charge.

The necessity of ensuring the highest standards of efficiency, competence, and integrity, with proper attention to promoting diversity, is the most important concern in the recruitment and employment of staff at ACTED.

Applicants must provide complete and accurate information pertaining to their personal profile and qualifications to be considered for the current job opening. No amendment, addition, deletion, revision, or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided.

Benefits of working as a ACTED Turkey IT Assistant in Gaziantep:

● Excellent benefits
● Company offers career progression opportunities
● Advantageous package