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Job Description
Guest Service Agent – Arabic Speaker
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Obtain or confirm guest information, assign rooms, activate and distribute keys, etc
- Resolve customer complaints and problems calmly and effectively
- Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment
- Check all unresolved departures
- Report all safety concerns to management
- Use suggestive selling techniques
- May perform similar duties as requested by supervisor Requirements
- Serve as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages
- Welcome guests and respond to requests in a prompt and professional manner
- Complete welcome calls
- Ensure efficient completion of daily assignments in a timely manner
- Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day
- Ensure compliance with energy conservation and job safety requirements
- Must be able to work flexible schedule, including weekends and various shifts.
- Must understand FO software.
- Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Keyskills :
professional mannerManagementJob SafetyFront DeskSafetyHousekeepingWelcome GuestsResolve Customer ComplaintsEnsure ComplianceSuggestive Sellingselling techniquesReservations AgentWaitress HostessEvent ProducerFule Station AttendantEvent Or
About Company
Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the largest hospitality company in Europe, and the sixth largest hospitality company worldwide. Accor operates in 5,300 locations in over 110 countries.
