Accor Looking for Guest Relations Agent at Abu Dhabi Full Time

Company Description

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Guest Relations Agent:
Welcoming guests in a friendly and professional way. Addressing and escalating customer complaints. Providing information about facilities, programs and other services..

What is in it for you:
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:

• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Record information in the logbook daily
• Ensure compliance with health and quality standards

Qualifications

Your experience and skills include:

• Minimum 1yearGuest Relations experience preferably in a four or five-star hotel
• Strong written and verbal communication skills in English
• Able to develop positive rapport with colleagues and management staff
• Dynamic and positive energy
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Able to exercise good judgment with difficult guests