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alJumayliyah, Qatar
Accor Hq
Full time
**Director of Security** The Director of Security sets an example for punctuality, appearance, courtesy, performance, attitude, leadership, guest relationships, observance of the house rules, loyalty to Management and inter-department cooperation. • *What will you be doing?**: – Develops fire, emergency & evacuation guidelines, trains team members on the guidelines and takes ownership for regular fire drills. – Handles complaints effectively and ensure issues are followed up with both in-house and out-of-house guests. – Is responsible for the planning and budgeting of Security expenditures for the Hotel, including business cases for justification of investments and expenditures to support the approval process. – Provides regular security reports to the Managing Director. – Ensures awareness and delivers the optimum levels of service and guest satisfaction. – Initiates and manages Security projects, consulting the Managing Director on Security strategy. – Ensures that Fire Safety Emergency and Evacuation handbooks and manuals are up to date and available to the team. – Ensures that all Lost & Found items are registered, stored, and handled in accordance with the policy. – Ensures the security team log and handles all incidents, guest complaints or queries confidently and professionally. • *Your experience and skills include**:
