Role: Senior Manager – Customer Experience Division: Customer Excellence GroupDepartment: Customer Experience Factory Location: Abu Dhabi ROLE PURPOSE: Executing the bank and customer excellence group strategy of being best bank in service in UAE by contributing to the spread of customer excellence culture and behaviors in alignment with CEG agenda.Key Accountabilities of the role:Responsibilities:1.Enhance Customer Journeys:
2. Manage Voice of Customer (VoC):
3.Manage CX Training:
Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:
Previous experience:
Keyskills :
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